Please read these Terms & Conditions carefully before using http://www.urbanwale.com website or UrbanWale mobile applications which are operated and managed by Urbanwale Servicetech India LLP.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms and conditions apply to all visitors, users and others who access, download, register and use UrbanWale website/application. By accessing, downloading or using the UrbanWale website/application you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access website/application.
1.1. Intellectual Property Rights
urbanwale.com is owned and managed under copyright act by Urbanwale Servicetech India LLP. All aspects of UrbanWale website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of Urbanwale Servicetech India LLP. or written consent of owner. If Urbanwale Servicetech India LLP. identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.
1.2. Use of UrbanWale Platforms (Web/App)
The urbanwale.com is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force urbanwale.com to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.
1.3. User Information
urbanwale.com, during the new account registration, may ask user to share the personal information, which is required to deliver the service. urbanwale.com assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. urbanwale.com only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by users. urbanwale.com does not confirm the identity of users who they claim to be. If UrbanWale finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect.
You hereby consent to receive communications by SMS, emails or calls from urbanwale.com or its affiliates or its partners with regard to the services provided by urbanwale.com. or as facilitated by the UrbanWale partners.
1.4. Service Partner Information
urbanwale.com performs the background verification and service quality checks of service partners to ensure the safety and security of users. urbanwale.com enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. urbanwale.com does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, UrbanWale in coordination with service partners will ensure that further support is offered within specific timeframes.
1.5. Account/Password Protection
User is solely responsible for maintaining the confidentiality of password and service account provided by urbanwale.com for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. urbanwale.com has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach urbanwale.com to block the account.
1.6. Termination of Service
urbanwale.com reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. urbanwale.com also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behaviour. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with urbanwale.com. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user. UrbanWale offers 7 to 60 days warranty on service offered via UrbanWale platform (warranty period is varied between services), any additional charges asked by service partner must be informed to customer care (+91 7061265929) or email@example.com before making such payments.
1.7. Billing and Payment Policy
urbanwale.com offers its user to pay the service partner either through mobile wallet, online using net-banking/ debit card or by cash. urbanwale.com expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. urbanwale.com takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between UrbanWale and user. Hence it is important that payments to be made directly to UrbanWale via online payment options available on the platform. We discourage any tips or reward to any of our service partner however if any user is doing so is completely based on their own will and decision.
If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the UrbanWale customer care support at +91 7061265929 or mail at firstname.lastname@example.org. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, UrbanWale does not take responsibility on such cases and payment will reflect in your bank account as per Bank's TAT.
1.8. Links to Other Websites
urbanwale.com may contain links to third-party websites or services that are not owned or controlled by Urbanwale Servicetech India. Urbanwale Servicetech India has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Urbanwale Servicetech India shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
1.9. Service Delivery
urbanwale.com strongly discourages any direct contact with UrbanWale Service Partners or any service requested directly by the user with the UrbanWale Service Partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. urbanwale.com does not provide or deal with material or spare parts required for delivering the service. Users are requested to buy the material to carry out the service or by it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding.
User is requested to report/inform urbanwale.com immediately for any misconduct or unsatisfied behavior of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and urbanwale.com will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. urbanwale.com will not be party to any such action.
1.9.1. Beauty and Healthcare Services
UrbanWale acts as the technology platform to users to avail the medical services from a specific service partner and therefore not responsible for any damage or negligence caused during service delivery. As a technology infrastructure provider, UrbanWale connects the user with the service partner and offer convenience for online payment facility, on the other side payment assurance to service partners. The Service Icons will have the service partner brand logo in UrbanWale’s common icon theme and it’s strictly user’s preference to avail the services from a specific service partner. If the service partner is involved in any criminal activity, exhibits any offending behavior, misconduct or medical negligence at any stage of service cycle, user can take legal action against service partner under applicable Indian Law, UrbanWale (Urbanwale Servicetech India Pvt Ltd) will not party to any such action.
1.9.2. Home Appliances & Consumer Electronics
Repair Charges /Visit Charges - is the compulsory charges on the technician visit to user premises - needs to be paid by the user on first visit itself
The urbanwale.com shall be under no obligation to provide repair/service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, and neglect, acts of god like floods, lightening, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
1.9.3. Online Store
UrbanWale offers merchants, merchant referred here can be a brand, store or home-made product manufacturer, a technology platform to list their product, manage the delivery and ensures that they follow the formal procedures to carry out the business. UrbanWale is not responsible for any concern rises from usage of product, quality of product or if the product is out of stock.
You agree, understand and acknowledge that the urbanwale.com is an online platform that enables you to purchase products listed on the website/mobile application at the price indicated therein at any time from the selected city. You further agree and acknowledge that urbanwale.com is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between user and the merchants on UrbanWale
If the user pays online and the product is out of stock or not available for a reason, the paid amount will be refunded within 72 hours. Merchant is solely responsible to update the stock list and price in the UrbanWale store. It is the responsibility of the merchant to make sure that the product quality is in par with the standards specified by Law. UrbanWale is just an online facilitator to list the product under merchant’s brand in the store. Users and merchants can contact the customer support at email@example.com to know more about the procedures.
Sales: Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. Our customer care team will contact you or the on the given number to confirm the order or before we dispatch it ensure convenient delivery.
Your contract is with us (the merchants) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for resale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
Users can cancel the order for a product at no cost any time before we send the Dispatch Confirmation E-mail/call relating to that product.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprises a quantity typical for a normal household.
UrbanWale lists availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As UrbanWale processes your order, you will be informed by e-mail/call if any products you order turn out to be unavailable.
1.9.4. Events and Deals
The urbanwale.com website/mobile application is a platform which facilitates promotion of various Offers offered by merchants, on their respective services and products by way of offering coupons. Descriptions of the merchant offerings and products advertised on UrbanWale are provided by the Merchant. urbanwale.com is not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time in urbanwale.com’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Site.
Restaurant Services: For the purpose of this section, ‘Restaurant’ shall be defined as an Institution that offers food and beverages for sale in its regular business operations, and is making such food and beverages available to purchasers of urbanwale.com Coupons. In this respect, the following shall constitute as ‘Standard Terms and Conditions’ for redeeming urbanwale.com Coupons:
Restaurants for which the Offers are availed by you will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions. The responsibility to do so is yours alone.
Non- Restaurant Services: The following shall constitute as ‘Standard Terms and Conditions’ for redeeming urbanwale.com Coupons for purchasing Merchant’s goods and/or services from Institutions other than Restaurants:
Institutions will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions. The responsibility to do so is yours alone.
NOTE: A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to urbanwale.com, that require Merchant to have an up-to-date regulatory authorization, license, or certification. urbanwale.com does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, but not limited to, Health & Fitness and Beauty & Spa Merchants). Some services for which JOBOOY.IN coupon(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities urbanwale.com takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services for which the urbanwale.com coupon can be redeemed.
1.9.4. Payment Service
UrbanWale offers bill payment service by only authorised business partners and it is specific to a city/area where UrbanWale/business partners offer specific services. UrbanWale offers convenient and secure payment procedure towards our authorized business partner for valid user ID and using valid payment account. All the successful transactions will be listed in the 'My Payments' page of the application. Payment receipt will be shared to your registered email ID on successful payment. Your services will be active within 24 hours from the time of successful transaction, this is strictly based on service partner’s turnaround time and UrbanWale assumes no responsibility. It is the discretion of our business partner to charge the service tax for offering service.
If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the UrbanWale customer care support at +91 7061265929 or mail at firstname.lastname@example.org. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway service provider. If your payment status is not updated in the given time frame, please contact the bank for further enquiries.
Users are requested to provide valid, accurate and complete information about your identity, payment account details (Card information, Bank account information, wallet credentials), Biller information and the payment information (payment amount and transaction description). UrbanWale reserves the right to terminate user account or refuse your current and future use of service in case your information found suspicious.
UrbanWale assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances;
Note: User must ensure seamless Internet connectivity and must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. User is solely responsible any fees associated with access to World Wide Web, directly or indirectly access to web content.
1.10. Governing Law
These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
1.11. Dispute Resolution Management
urbanwale.com reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the UrbanWale team and notify the user on acceptance of dispute, via mail along with complaint number. UrbanWale team will enquire the complaint and based on the findings user will be receiving the response from UrbanWale team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Cochin, India. The language of the arbitration shall be English.
1.12. Changes to the ‘Terms & Conditions’ and Other Policies
urbanwale.com reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. . What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
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