User is permitted to claim refund from UrbanWale for:

  • False Service

  • Incomplete job

  • Missing Product

  • Paid for Non-available product

  • Misbehavior from service partner

User can send a mail to within 5 days from the day of job delivery with subject line “Job Reference - Complaint Category” or raise a complaint against specific order directly from ‘Order History’ page in the mobile application. UrbanWale team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via mail. If the refund request is approved by UrbanWale  grievance redressal officer, refund amount will be credited to customer account within 48 hours (excluding holidays). UrbanWale reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with customer via registered mail id.

Note: Refund policy is applicable only to wallet/online payments.


Regd. Office: EA-115, Scheme No 94, Near Bombay Hospital, Indore (452010), Madhya Pradesh

: +91-9826356926
: +91-731-4994065